MTN telecommunications network is currently down as subscribers of the telecommunication service find it impossible to make or receive calls while others are not able to make use of their internet through the network.
MTN, one of the leading telecommunication service providers, has been grappling with network outage issues, leaving its subscribers unable to make calls or access the internet through the network. For many users, this disruption has resulted in a loss of communication capabilities, hindering their ability to stay connected with friends, family, and colleagues. Additionally, businesses relying on MTN’s services may experience disruptions in their operations, impacting productivity and customer service.
This is a result of its network challenge.
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MTN, while responding to this on Wednesday night revealed the cause of the network problem as a “major service outage caused by multiple fibre cuts, affecting voice and data services.”
The telecommunications service added that its engineers are working hard to resolve with services gradually being restored in some areas.
“We apologise for the inconvenience and ask for your patience and understanding as the team works to restore full service as soon as possible,” the network provider stated.
Recall that the Nigerian Communications Commission has reiterated its directive to telecom operators to bar telephone subscribers not linked to their National Identification Numbers on or before February 28, 2024.
The Executive Vice Chairman, National Communication Commission, Dr Aminu Maida, spoke at the NCC’s Special Day during the ongoing 45th Kaduna International Trade Fair on Wednesday.
He reaffirmed that the February 28th deadline given to telecom operators to bar subscribers who failed to link their NIN to SIM, stands.
“To this end, the National Communication Commission has directed all telecommunication operators to bar phone lines of subscribers whose lines are not linked to their NINs on or before February 28, 2024,” he added.
As of now, we are pleased to report that services are gradually being restored in some areas. Our engineers have made significant progress in troubleshooting and resolving the underlying issues causing the network outage. However, we understand that many subscribers may still be experiencing disruptions, and we assure you that we are working diligently to address these concerns.
Throughout this challenging period, MTN remains dedicated to providing support and assistance to our valued subscribers. We encourage affected users to stay updated on the latest developments through our official channels, including our website and social media platforms. Additionally, our customer support team is available to assist with any queries or concerns you may have regarding the network outage.
The recent network outage experienced by MTN subscribers has undoubtedly been a source of frustration and inconvenience for many. We apologize for any disruption caused and assure you that we are working tirelessly to resolve the issue. Your patience and understanding during this time are greatly appreciated. Rest assured, MTN is committed to restoring services and ensuring that you can once again enjoy seamless connectivity on our network.
As always, thank you for your continued support and loyalty to MTN. We remain committed to delivering reliable and innovative telecommunication services that keep you connected with the world.
